I haven’t received the item but I don’t want it anymore. Can I return what I’ve bought?

If your order has not yet been delivered and the items have not yet been assigned to a driver, the “Cancel” button will be available on your order details page.
To proceed with canceling the order, click the “Cancel” button for the specific items you wish to cancel complete the cancellation process on your order details page. In this case, you will receive a full refund along with any shipping fees applied and will not be penalized. Refund will be implemented depending on the policy for the payment method applied.
In case your order has not yet been delivered but the delivery has been assigned to our drivers, the “Cancel” button will be deactivated and you will only be able to access the “Return” button. In this case you will need to proceed with a refund in which you will need to cover the delivery fees. The above applies for eligible return products based on the return policy in our terms and conditions

I received the item but I don’t want it anymore. Can I return what I’ve bought?

If you’ve already received your order, you have up to 3 days to return it as long as it meets the return conditions. If the item is eligible for return, it must be in the same condition received with the original package intact.

According to our return policy, you can return your item within three days after receipt, no questions asked. In case you decided to return your item after the three days have passed and there is nothing faulty in the item, we can contact the seller on your behalf to try and arrange for such a return, however please note that some sellers do not accept a product back under these circumstances.I haven’t received the item but I don’t want it anymore. Can I return what I’ve bought?

If your order has not yet been delivered and the items have not yet been assigned to a driver, the “Cancel” button will be available on your order details page.
To proceed with canceling the order, click the “Cancel” button for the specific items you wish to cancel complete the cancellation process on your order details page. In this case, you will receive a full refund along with any shipping fees applied and will not be penalized. Refund will be implemented depending on the policy for the payment method applied.
In case your order has not yet been delivered but the delivery has been assigned to our drivers, the “Cancel” button will be deactivated and you will only be able to access the “Return” button. In this case you will need to proceed with a refund in which you will need to cover the delivery fees. The above applies for eligible return products based on the return policy in our terms and conditions

I received the item but I don’t want it anymore. Can I return what I’ve bought?

If you’ve already received your order, you have up to 3 days to return it as long as it meets the return conditions. If the item is eligible for return, it must be in the same condition received with the original package intact.

According to our return policy, you can return your item within three days after receipt, no questions asked. In case you decided to return your item after the three days have passed and there is nothing faulty in the item, we can contact the seller on your behalf to try and arrange for such a return, however please note that some sellers do not accept a product back under these circumstances.

My item is defective. Can I return it?

If your item is defective or is not working as it is supposed to, please contact our Customer Service team. tel: 70122183

My item is defective. Do I get a replacement?

If your item is defective or is not working as it is supposed to and you wish to have it replaced, please contact our Customer Service team. tel: 70122183

Do I get a full refund of my money for a returned item?

If you placed a return request within 3 days of receiving it, you will get a full refund of the price of the item you want to return excluding the delivery fees. In addition, Tsawae.com offers you free return shipping fees, so you can rest assured that returning an item will not incur any additional costs on you.

Can I replace an item?

At the moment we do not offer replacements, but you can still choose to return an item. Please check our Return Policies for more information.

How long does it take the courier to pick up the items I want to return?

Normally, our courier representative will contact you within 5 days from the day you processed a return request and schedule a pickup time.

How will I receive my refund if I have paid by credit card?

In case you paid for your purchase electronically, the amount will be refunded to your card.  However, bear in mind that the amount may take time to reflect in your card statement, depending on your card provider.

How will I receive my refund if I have paid through Cash on Delivery?

If you have paid through Cash on Delivery, the money will be transferred to your wallet on your Tsawae account within a period of one (1) week from the collection date and subject to the compliance of the returned item to the return conditions. If you choose to receive the return in cash, you can submit a request and collect the cash from Tsawae offices after a period of two (2) weeks following your request.